What to do if your order is incomplete?
If you receive an incomplete order and no split shipment was arranged with our customer service, you have 48 hours to contact us via this contact form to report the issue. After verification, we will arrange the shipment of the missing items. After this period, processing your claim will be more difficult.
Should I check my package upon delivery?
We recommend checking the condition of your package before accepting it. If the package is damaged or repackaged and you accept the delivery, it will be more difficult to file a claim afterward.
Can I request a refund for a missing item?
No. If a product is marked as shipped by our logistics and delivered by the carrier, we cannot issue a refund. However, we will quickly resend any items that are genuinely missing to ensure your satisfaction. Please contact us via this contact form so we can organize a new shipment.